Returns & Exchanges

Due to the perishable nature of our sugar-free chocolates and syrups, ChocZero does not accept physical returns to ensure food safety and quality. If your order arrives damaged or you are unsatisfied with your purchase, please contact our support team within 30 days for a replacement or refund.

Return Process

• 1.
  Gather Order Details

  Locate your order number and the email address used for the purchase to begin the resolution process.

• 2.
  Document the Issue

  Take clear photos of any damaged packaging, melted product, or incorrect items received to help us improve our shipping methods.

• 3.
  Contact Support

  Email our customer service team at [email protected] with your order information and a brief description of the problem.

• 4.
  Resolution Delivery

  Once reviewed, we will issue a store credit, refund, or ship out a fresh replacement immediately without requiring you to mail back the original product.